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Frequently Asked Questions about our Scaffolding
How do I figure out what I need?
Simply decide what height at which you need to stand. You may need to
measure this as you want to be accurate and guessing isn't the best way
to figure this. This is generally referred to as the "platform height."
We quote all our packages with the platform height listed. This is the
actual, or very close to, height your feet will be located. "Working
height" is usually figured by adding 6 ft to the platform height. Once you
have the height you next need to decide what length you would like to have.
More is better. All our packages come in a standard 7 ft length. Widths
are standardized at 5 ft, but we do offer narrow packages for specialty or
"tight" areas. So our basic platform will be 5 ft wide and 7 ft long. This
is the area you have to walk around and work in. If you want a longer work
area then the increments are 7 ft. So the next size in length is 14 ft.
And so on....21 ft.......28 ft......35 ft. The same is true of the height.
Think of scaffolding as building blocks (or Lego sets for the kid in you)
where you stack one set, or "block", on top of the next. For our 5x5 sets
which are 5 ft high and 5 ft wide each set adds 5 ft of height.
Why do you offer packages?
We offer packages so you don't have to be a scaffold expert. Everything is
included. You don't have to worry about whether the stack pins, or spring
rivets, or the right number of walkboards are included. We have it already
completely figured to make it very easy to decide what you need. All you
have to do is figure the height and size platform as discussed above and we
probably have a package already put together.
Do our scaffold products match other brands?
We use a pattern that is the industry standard. This standard is the Biljax
pattern and the stocking pattern is available in over 1000 rental/retail
outlets in the USA. That pattern is 1.625 inches in Outer Diameter and a
27.75 inch lock spacing. This protects your investment. When you buy from
us you are buying a product that is interchangeable with the leading most
popular brand in the USA........which we think is very smart. Off brand
patterns do not retain value and cannot be interchanged with the vast
majority of scaffold in the USA. We feel it gives you peace of mind if you
place a sizable order and then need to add to your investment. If for some
reason we are not here in the future you can walk into literally 1000
locations in the states and buy what you need and have it match right up.
Most other competitors do not adhere to this philosophy. Time and time
again I hear customers call and say I bought this from X company
and it won't fit anything else but they are out of business. They usually
conclude that it is best to sell that and replace it with a leading
pattern. Please do not underestimate buying the leading US pattern. You
will never regret this later and will probably thank us for pointing this
out when you need to sell or add to your investment.
Is your scaffolding heavy duty?
Yes; we do not carry "light duty" scaffolding. Our sets all rate over
60,000 lbs to collapse. Osha generally allows a manufacturer to rate their
product with a 4 to 1 load safety margin. We like 16 to 1. So 60,000/16 =
3,750lbs. We like being on the safe side of things. Rest assured that
rating our sets at 3,750 with a 16X safety factor should assure you of the
ability of one or two men to stand high up with the utmost in safety and
confidence.
What about the quality of your product given the astounding
price?
We hear it every day. Sometimes a skeptical customer will call and
ask many questions and finally place an order. We are a small
southern type company and are "user friendly" and usually talking on
the phone with one of us for a few minutes will put a customer's
mind at ease concerning their purchase. When the product arrives we
get emails and phone calls saying "how nice" and some expressing
"shock" at how we can do this nice of a product at the price point
that we offer it. They always say "I wasn't expecting the product
to be this nice." We constantly work to improve every single little
flaw relentlessly. The fit of the pin, the quality of the
powdercoat, the packaging to help prevent scratches, the fade
resistance from sun damage, the consistency of the micron thickness
of our galvanizing, closer and ever closer tolerances both in
drilling and welding and on and on.
Why are you so much less than everybody
else?
When you deal with us you are dealing direct. We
are the company that designs, engineers, assembles, sells,
processes, palletizes, then ships your order. We source our raw
materials and parts from the best suppliers all over the world. Our
model of doing business is similar to Michael Dell of Dell
computer. He sells direct to the end user via the Internet. We
don't have or use "dealers". Look at what his way of doing
business did to IBM. They went out of the PC business as they
simply could not compete. Dealing with us means you cut out all the
middlemen. It's absolutely the most efficient way to buy
scaffolding. We sell to you at pricing that is below what other
companies charge their dealers. Think about that for a minute.
Most rental companies or scaffold dealers order the product, paying
$120 to 145 a set plus freight from the scaffold company they buy
from. Then they have to mark up the product by $20 to $60 per set
depending upon where they are located. If it's the Pacific
Northwest a "set" can be quoted as high as $300. New York is around
$180 to $240. So it varies based on the cost of living in an area
and how scarce the product can be found in a particular area.
Supply and demand is a factor. And lastly the local dealer after
paying incoming freight on small orders, then marking the product up
has to charge sales tax. Home Depot charges you up to $300/set and
then sales tax. Their tower packages directly copied us which we
took as a huge compliment but they are not direct so they have a
middleman and consequently you will pay roughly 80% more from Home
Depot for example on our 20 ft deluxe tower package then you will
pay sales tax too.
Why do you offer free shipping the way you do?
Shipping is a large part of the purchase price. We take the worry out
of this process by including it in the purchase price. If you compare
us you will, as a general rule, find that our quoted price is less than
anyone else you will find. Then we throw in free shipping.
They are higher to begin with and then add shipping charges that you have to
wait to be calculated. We don't! There is no mystery with us either.
Everything we sell is priced on the web site. We like a web site to
have full pricing right there so we can shop in an informed manner when we
shop online, so we figured you would too.
Do you charge sales tax?
No, we only charge sales tax if the product is delivered to NC or you pick
the product up at the warehouse. This can be quite a large difference when
pricing product locally.
How fast do you ship?
As a general rule we ship within 3 days with the norm being 2 days.
Sometimes we have heavy demand and it's a bit longer. We do not promise you
a set time for shipping out or arrival, but we bust our buns to get it out
as fast as we humanly can. If you wish to expedite an order and have it
shipped the same day we will do this for a 10% surcharge. We charge this as
it requires a lot of extra steps including running couriers back and forth
to the warehouse and our sales offices and other processes. Please call for
this service. Truck service to the east coast is roughly 1 day from Ga to
Va. Ok to Fl and Tx, Michigan and the states in these areas are generally
two day service. West Tx and further W and northwest are three days or
more.
Do you charge extra for jobsite or home delivery?
Not as of 1-29-07. We have decided to drop this fee of $55 and so now you
can order and as long as you reach the minimum there are no additional
charges unless you are in an extremely rural area.
When should I order caster wheels versus leveling jacks?
Order wheels for inside use. We do not recommend them outside unless on
hard surface such as concrete or asphalt. We carry caster jacks for uneven
surfaces to level a rolling tower. Use level jacks outside or inside.
Level jacks give adjustability of the platform height of 24 inches
upward. This is often a very good trick to adjust where you are standing to
the exact perfect standing height so you can work productively and save your
back. We also carry level jacks for uneven surfaces. We call these swivel
jacks. We would recommend with any package to add the other jack or wheel
to it. If you order a rolling tower then add a set of jacks and vice
versa. The additional cost of jacks for a set is $57.96 and wheels $81.96,
and if ordered with the package is shipped free. If later you need to add
these freight can be an issue as well as a pain to reorder for such a small
amount of money gaining such a large amount of versatility.
What does a set consist of?
A set consists of 2 frames, 2 cross braces, 4 stacking pins and 4 spring
rivets to hold the stack pins in the frame.
How quickly will my order arrive?
Generally we will get the order processed and loaded on a truck within
two business days. From there please check the transit map times to
your specific area.
Do you accept PO's or credit accounts?
No we do not accept credit or charge accounts or purchase orders. This
minimizes bad debt and eliminates an accounts payable department
entirely. This cost savings is then passed on to you in the form of the
lowest pricing in the industry.
What forms of payment do you accept?
We require payment up front before your order ships. We accept Visa,
MasterCard, Discover, and American Express credit cards. We do not take
a credit card for an order over $4,000.00. We accept cashiers checks or
money orders. Personal checks will hold up the order for 14 days to
ensure it clears. One very easy way to transfer money that is the most
efficient is the wire transfer. It's not well known how easy it is to
complete a transaction using this method. Just see your bank and they
can send the money for a very small fee in a matter of minutes. The
banker simply hits a button. Simply call us for an account # and a
routing # and that's it. We have real time banking in our offices so we
will see the wire hit in minutes and can begin processing your order
immediately. This works especially well for rush orders. There is a
10% surcharge for rushing an order.
Occasionally we have a new customer that will want to see the
product before payment. In this case where the order is a larger order
we will accept the freight for the order up front and send the order
COD. We do not do COD orders under $4,000. A certified check is
required when the truck arrives. The freight both ways is required to
cover the full amount of shipping if the customer declines the order.
There is a 3% COD fee charged by the freight company. We have never had
a customer not accept the product once it arrives.......most are shocked
at the quality. I had one gentleman call as he opened the door and
ordered another full truck load on the spot.
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